Customer Services

Job Responsibility:
1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
2. Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
3. Identify and assess customers’ needs to achieve satisfaction.
4. Manage customer escalations and make sure the issues are resolved, followed up on, and escalated as needed.
5. Answer customer inquiries over the phone, email, or chat in a timely and professional manner.
6. Establish a positive and empathetic attitude as managing customer interactions, maintaining their satisfaction and building strong customer relationships.
7. Perform other ad-hoc tasks/projects assigned by the Management.


Requirements
1. Candidates must poses at least Certificate, Diploma or equivalent
2. At least one year working experience in any fields
3. Fresh Graduate are encouraged to apply
4. Willing to learn, positive attitude, and able to work under pressure to meet targets.
5. Fast learner and hardworking, disciplined