Customer Service Administrator by Manhattan Group

Are you passionate about delivering exceptional customer service and creating unforgettable experiences? Manhattan Group is searching for dedicated individuals to join our team as Customer Service Representatives for our homestay management company. If you thrive in a vibrant environment and excel at establishing strong customer relationships, we eagerly await your application!

Position: Customer Service Representative
Company: Manhattan Group
Location: Setapak
Working Days: 6 days per week (5 days in-office, 1 day remote)
Salary Range: RM2200 – RM2800

Job Responsibilities:

Responding to Customer Inquiries:
Promptly and professionally handle phone calls, emails, and messages from guests, property owners, and partners, addressing their questions, concerns, and requests.

Reservation Management:
Assist guests with booking accommodations, manage reservations, and provide information regarding property amenities, rates, and availability.

Problem Resolution:
Effectively identify and resolve customer issues, complaints, and conflicts to ensure high levels of satisfaction and loyalty.

Administrative Support:
Perform administrative tasks including data entry, record maintenance, and report generation to facilitate the smooth operation of the customer service department.

Communication and Collaboration:
Liaise with other departments such as operations, housekeeping, and maintenance to coordinate guest requests, resolve issues, and ensure seamless guest experiences.

Feedback Collection:
Gather feedback from guests to identify areas for improvement and contribute to enhancing service quality and customer satisfaction.

Adherence to Policies and Procedures: Follow company policies, procedures, and guidelines related to customer service, privacy, and security to uphold standards and ensure compliance.

Qualifications:
Excellent communication skills in both English and Bahasa Malaysia.
Customer-oriented mindset with a positive attitude and strong interpersonal skills.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
Problem-solving abilities and resilience in handling challenges.
Proficiency in computer usage and familiarity with customer service software/tools is advantageous.
Previous experience in customer service, hospitality, or related fields is preferred.
Proficiency in Chinese language communication is a plus.

At Manhattan Group, we value diversity, teamwork, and continuous learning. Join us in delivering exceptional service and creating unforgettable experiences for our guests. If you’re ready to embark on a fulfilling career journey, please WhatsApp your resume to +601169640464.