Customer Service Representative

As a Customer Service Representative, you will play a vital role in enhancing our customers’ experience by providing timely and effective assistance. Your primary responsibility will be handling customer inquiries, closing sales, and ensuring their satisfaction. Through various channels such as phone calls, emails, and live chat, you will interact with customers, understand their needs, and provide suitable solutions.

Key Responsibilities:

* Respond promptly and professionally to customer inquiries via phone, and live chat.
* Provide accurate and detailed information about our products/services to customers.
* Identify and assess customers’ needs to ensure appropriate solutions are offered.
* Resolve customer issues, complaints, and concerns with empathy and efficiency.
* Document and maintain accurate records of customer interactions and transactions.
* Collaborate with cross-functional teams to address complex customer problems.
* Continuously update knowledge of our products/services, policies, and procedures.

Requirements:

– Previous experience in a customer service role is preferred but not mandatory.
– Excellent verbal and written communication skills.
– Strong problem-solving and decision-making abilities.
– Exceptional interpersonal skills and ability to build rapport with customers.
– Patience, empathy, and the ability to remain calm under pressure.
– Proficiency in using customer service software, databases, and tools.
– Flexibility to work in shifts, including evenings, weekends, and holidays.

Whatsapp Mr. Anam at 012-2505016 or email your resume to fadzhan@carput.my